Message Types & Notifications

Doulado supports multiple types of conversations to help you communicate effectively with clients and team members. You can create private direct messages, send large-scale broadcast announcements, or lock conversations to create read-only updates and reminders.

Direct Messages

Direct Messages are conversations started with specific individuals or small groups. When creating a direct message, the sender manually selects recipients from their available contact list.

Refer to these articles for more information on sending messages:

Broadcast Messages

Broadcast Messages are announcements sent to larger groups connected to a Business or Team.

Available broadcast options include:

  • All Clients: Sends the message to all clients with a Lead  or Active  status within the selected business

  • All Team Members: Sends the message to all members of the selected team

  • Permissions: Only Team Owners can create Broadcast Messages for a Business or Team.
  • Auto-Join (Catch-Up): New clients or team members are automatically added to existing relevant broadcast threads.
  • Auto-Detach: Removed team members immediately lose access to related broadcast conversations.

For more information on sending Broadcast Messages, check this article: Sending Messages to All Clients

Locked Messages

Locked Messages allow recipients to read a conversation without being able to reply, turning the thread into a read-only announcement.

Locked mode can be enabled:

  1. When creating a new thread

  2. When editing an existing thread’s subject/settings

When a thread is locked, the reply box is removed for recipients.


Notifications

Users are notified of new messages in two ways:

  1. Email Notifications

    Email notifications are sent when a conversation has been inactive for at least 1 minute after a new message is posted.

  2. In-App Notifications

    New message alerts also appear as in-app notification badges for real-time updates within Doulado.