Cancel/Pausing your plan

If for some reason Doulado did not meet your needs, you can pause or cancel your plan. Before you cancel, please feel free to reach out to us at support@doulado.co to let us know how we can better serve you and give us the chance to make it right.


Your free trial will last 14 days, and after that the credit card you entered will be charged the subscription rate you signed up with. You will receive a reminder email 2 days before your free trial is up. Due to our refund policy, will not be able to provide a refund after the trial period has ended.


If you are ready to cancel your plan you can follow these steps:

  1. Open the profile menu in the upper-right
  2. Select Modify Plan

  1. Choose Cancel Plan

  1. Click Update

Cancelled plans will

  • Be allowed one free client in your personal clients tab (it will keep the first client you added)
  • Lose the ability to create and manage teams

Before canceling your plan, we recommend downloading any forms or client data you may need, as access will no longer be available once your billing cycle ends. If you are the paying owner of a team, it will also become inaccessible at that time. Your data will not be deleted automatically. If you choose to restart your subscription later, you can reactivate your team and regain access to everything.