Why Am I Being Asked to Verify My Device?

We've Added an Extra Layer of Security

To better protect your personal information, Doulado has added an extra security step when you open secure links from a new device.

This helps make sure that only you can access your messages, forms, documents, and files.

What You'll See

The first time you open a secure Doulado link on a device, you'll be asked to verify that it's really you.

This only happens the first time you use each device.

For example:

• If you open a Doulado link on your phone, you'll verify your phone once.
• If you later open a Doulado link on your laptop or desktop computer, you'll verify that device the first time as well.

Once a device has been verified, you won't need to complete this step again on that device.

How to Verify Your Device

Verifying your device only takes a minute.

1. Click the secure link you received from Doulado.
2. Check your email for a 6-digit verification code. Only one verification code will be sent every 5 minutes, even if the link is opened multiple times, helping prevent confusion from receiving multiple codes.
3. Enter the code where prompted on the original notification link.
4. Continue accessing your message, form, or document.

After your device has been verified, future Doulado links will open normally on that device.

Why Is This Necessary?

This additional security step helps protect your personal information.

If someone were to accidentally receive or intercept one of your secure links, they would not be able to access your information without first verifying the device using the code sent to your email.

Your privacy and security are important to us, and this update helps keep your information safe while adding only a quick, one-time verification for each device you use.

Need Help?

If you're having trouble verifying your device or accessing a secure link, please contact your doula or email support@doulado.co. We're happy to help!