Notification Log (History)
The View History button lets you review a complete log of notifications sent from your business.
Global Log
Displays all notifications sent for the current business.
Template-Specific Log
Displays only notifications sent using the selected template.
Log Entry Details
Each notification entry includes:
- Status
- Date and time sent
- Notification channel and template used
- Option to resend the notification if delivery failed
Statuses
| Status | Meaning |
|---|---|
| Pending |
The notification has been queued but not processed yet. This could be due to many emails in the queue, or some other delay in processing. |
| Sent | The notification has been processed and sent through its channel. |
| Failed | There was an issue sending this notification, possibly due to a vendor issue or internal issue. |
Log Actions
Clicking a log entry opens a detailed view of that notification.
Details Tab
Displays notification information such as:
- Recipient(s)
- Subject line
- Preview of the message content that was sent
Activity Tab (Email Only)
Displays the email delivery activity, such as:
- Delivered
- Opened
- Clicked