Customizing a Client's On-Call Window

You can adjust the on-call window for a specific client at any time throughout their journey.

Changes can apply to all assigned providers or only to your personal on-call window, giving you flexibility to manage backup coverage, time off, or schedule changes.

Follow these steps to change the on-call window by client:

1. Go to your Calendar from the main Home tab.

2. Click on the On-Call Window button.

   

3. In the On-Call Windows dashboard, click on a doula to reveal the clients they're assigned to.

   

4. Click on a client's corresponding cell in the calendar sheet to open and update their on-call window.

   

5. Select one of the three options based on how you want to edit this client's on-call window.
   1. Edit this clients on call window for everyone:
      • If a client has special circumstances (such as a scheduled induction or planned delivery), you can update that client’s on-call window for all assigned providers. These changes will apply to everyone assigned to the client.

      • Enter a new start date, end date, or number of days, and Doulado will automatically calculate the time range. You can also add a description to explain the reason for the adjustment.

        

        The description will show up below the on call dates when the on call window is opened back up.

        

   2. Personalize this one call window for yourself:
      • If you only need to be on-call for part of a client’s overall on-call window, you can create a personal on-call window just for yourself. Other assigned providers will still see the full client on-call window.

      • Enter your adjusted on-call dates, and the changes will only affect your schedule and calendar view. This is especially helpful for doula partners, backup doulas, or partial coverage schedules.

        

        After creating a personalized on-call window for yourself, reopening the Edit window will give you the option to add another personalized window or remove an existing one.

        This is helpful if your on-call coverage is split into multiple time periods instead of one continuous block.

   3. Remove this on-call window for everyone:

      • If an on-call window is no longer needed, you can remove it entirely.

        This will remove the on-call window from all assigned providers’ calendars and from the main on-call calendar view.

        This is especially helpful for clients who have a due date but do not require true on-call coverage based on the services being provided.

        

6. Click Save to finalize your changes on the client's on-call window.