Submitting Fax or Paper Attachments to Payers

When submitting a claim with an attachment, sometimes it can be rejected due to that payer not supporting electronic attachments. The workaround for this is to use the FAX01 payer or the PAPER payer to submit. Follow the steps below to submit a fax or paper attachment:

1. Navigate to your Claims Dashboard

2. Press the Add Payers button

   

   
   

3. Locate the Mail Paper Claim payer or the Faxed Claim payer from the list and import them

   

   

4. You can rename them/customize the names if you desire by selecting them and editing the name

   

5. Create a new claim using the FAX01 or PAPER as the payer
6. Once you get to the CMS 1500 screen, select the payer box at the top and it will bring up the Claim Field editor

7. Change the payer information to the correct payer, then add the mailing address in the Address 1 field. Add the fax number to the Address 2 field if you are using fax

   

8. Finish the rest of the claim information and then submit!