Assigning clients to team members or other doulas
Clients can be assigned to a provider from within Team settings (if to a team member), from the client list view, as well as within a client profile in the overview section.
How to Share a Client Profile with a Team Member (or other doula)
From within Team Settings:
- Click the gear button next to your team in the main menu to open team settings
- Go to the Members tab
- Choose the provide you are assigning, and click on the Assign icon on the right
- Use the dropdown menu to select the client, choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

How to Share a Client Profile with Another Doula
From the Client List:
- Go to the main client list in your client tab
- Find the client you are assigning to a provider
- Click on the Assign icon on the right
- Use the dropdown menu to select the team member, choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

From within the Client Profile:
- Go to the main client list in your client tab
- Find the client you are assigning to a provider, and click into their profile
- On the overview tab, scroll down to the bottom right corner of their profile
- Click Share in the Share this Profile section
- Use the dropdown menu to select the team member (or type in an email address to invite a non-team member doula), choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

Permission levels when sharing a Client Profile
View Only |
View & Edit |
Edit & Share |
|
| View profile | ✅ |
✅ |
✅ |
| View Notes (unless 'private note') | ✅ |
✅ |
✅ |
| Message client | ✅ |
✅ |
✅ |
| View Files | ✅ |
✅ |
✅ |
| View Completed Paperwork | ✅ |
✅ |
✅ |
| Edit Personal On Call Window | ✅ |
✅ |
✅ |
| Schedule Visits | ✅ |
✅ |
✅ |
| View Eligibility Verification Log | ✅ |
✅ |
✅ |
| View Invoices (if Invoice settings allow) | ✅ |
✅ |
✅ |
| View Insurance Coverage | ✅ |
✅ |
✅ |
| Add notes | ✅ |
✅ |
|
| Send/Upload Files | ✅ |
✅ |
|
| Send New Paperwork | ✅ |
✅ |
|
| Create Invoices (if Invoice settings allow) | ✅ |
✅ |
|
| Edit Services | ✅ |
✅ |
|
| Utilize Checklist | ✅ |
✅ |
|
| Edit Everyone’s On Call Window | ✅ |
✅ |
|
| Change Client Status/Label | ✅ |
✅ |
|
| Edit Profile Info | ✅ |
✅ |
|
| Send SMS Opt-In | ✅ |
✅ |
|
| Add Additional 'Contact' Details | ✅ |
✅ |
|
| Send Custom Notification | ✅ |
✅ |
|
| Log Mileage/Expenses | ✅ |
✅ |
|
| Add/Manage Client Payment Methods | ✅ |
✅ |
|
| Submit a claim (If Claim settings allow) | ✅ |
✅ |
|
| Add Insurance Coverage | ✅ |
||
| Edit Client/Contact Relationship | ✅ |
||
| Share Client Profile with others | ✅ |
||
| Enable Client Portal | ✅ |