Assigning clients to team members or other doulas

Clients can be assigned to a provider from within Team settings (if to a team member), from the client list view, as well as within a client profile in the overview section.

How to Share a Client Profile with a Team Member (or other doula)

From within Team Settings:

  1. Click the gear button next to your team in the main menu to open team settings
  2. Go to the Members tab
  3. Choose the provide you are assigning, and click on the Assign icon on the right
  4. Use the dropdown menu to select the client, choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

How to Share a Client Profile with Another Doula

From the Client List:

  1. Go to the main client list in your client tab
  2. Find the client you are assigning to a provider
  3. Click on the Assign icon on the right
  4. Use the dropdown menu to select the team member, choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

From within the Client Profile:

  1. Go to the main client list in your client tab
  2. Find the client you are assigning to a provider, and click into their profile
  3. On the overview tab, scroll down to the bottom right corner of their profile
  4. Click Share in the Share this Profile section
  5. Use the dropdown menu to select the team member (or type in an email address to invite a non-team member doula), choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

Permission levels when sharing a Client Profile



View Only

View & Edit

Edit & Share

View profile

View Notes (unless 'private note')

Message client

View Files

View Completed Paperwork

Edit Personal On Call Window

Schedule Visits

View Eligibility Verification Log

View Invoices (if Invoice settings allow)

View Insurance Coverage

Add notes

Send/Upload Files

Send New Paperwork

Create Invoices (if Invoice settings allow)

Edit Services

Utilize Checklist

Edit Everyone’s On Call Window

Change Client Status/Label

Edit Profile Info

Send SMS Opt-In

Add Additional 'Contact' Details

Send Custom Notification

Log Mileage/Expenses

Add/Manage Client Payment Methods

Submit a claim (If Claim settings allow)

Add Insurance Coverage

Edit Client/Contact Relationship

Share Client Profile with others

Enable Client Portal