Assigning clients to team members or other doulas
Clients can be assigned to a provider from within Team settings (if to a team member), from the client list view, as well as within a client profile in the overview section.
How to Share a Client Profile with a Team Member (or other doula)
From within Team Settings:
- Click the gear button next to your team in the main menu to open team settings
- Go to the Members tab
- Choose the provide you are assigning, and click on the Assign icon on the right
- Use the dropdown menu to select the client, choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

How to Share a Client Profile with Another Doula
From the Client List:
- Go to the main client list in your client tab
- Find the client you are assigning to a provider
- Click on the Assign icon on the right
- Use the dropdown menu to select the team member, choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

From within the Client Profile:
- Go to the main client list in your client tab
- Find the client you are assigning to a provider, and click into their profile
- On the overview tab, scroll down to the bottom right corner of their profile
- Click Share in the Share this Profile section
- Use the dropdown menu to select the team member (or type in an email address to invite a non-team member doula), choose their permission level with that client profile and assign a role from the dropdown menu (or type in your own custom role)

Permission levels when sharing a Client Profile
|
|
View Only |
View & Edit |
Edit & Share |
| View profile |
✅ |
✅ |
✅ |
| View Notes (unless 'private note') |
✅ |
✅ |
✅ |
| Message client |
✅ |
✅ |
✅ |
| View Files |
✅ |
✅ |
✅ |
| View Completed Paperwork |
✅ |
✅ |
✅ |
| Edit Personal On Call Window |
✅ |
✅ |
✅ |
| Schedule Visits |
✅ |
✅ |
✅ |
| View Eligibility Verification Log |
✅ |
✅ |
✅ |
| View Invoices (if Invoice settings allow) |
✅ |
✅ |
✅ |
| View Insurance Coverage |
✅ |
✅ |
✅ |
| Add notes |
|
✅ |
✅ |
| Send/Upload Files |
|
✅ |
✅ |
| Send New Paperwork |
|
✅ |
✅ |
| Create Invoices (if Invoice settings allow) |
|
✅ |
✅ |
| Edit Services |
|
✅ |
✅ |
| Utilize Checklist |
|
✅ |
✅ |
| Edit Everyone’s On Call Window |
|
✅ |
✅ |
| Change Client Status/Label |
|
✅ |
✅ |
| Edit Profile Info |
|
✅ |
✅ |
| Send SMS Opt-In |
|
✅ |
✅ |
| Add Additional 'Contact' Details |
|
✅ |
✅ |
| Send Custom Notification |
|
✅ |
✅ |
| Log Mileage/Expenses |
|
✅ |
✅ |
| Add/Manage Client Payment Methods |
|
✅ |
✅ |
| Submit a claim (If Claim settings allow) |
|
✅ |
✅ |
| Add Insurance Coverage |
|
|
✅ |
| Edit Client/Contact Relationship |
|
|
✅ |
| Share Client Profile with others |
|
|
✅ |
| Enable Client Portal |
|
|
✅ |